Can I cancel my order?
We only have a very small window to cancel your order once an order has been placed. We are unable to cancel the order once this has been packed or dispatched.
Can I exchange my order?
Full instructions on how to return your item for an exchange are detailed in the paperwork enclosed in your parcel. If your requested size/colour is unavailable at the time your return is processed, we will provide you with a full refund and notify you by email.
If you wish to exchange for a different item, you will need to return your item for a refund and place a new order.
Can I have my order delivered to another country?
To find out if we deliver to your country, please look to see if it is an option in the delivery countries drop down. If you do not see your delivery destination we are unable to deliver to this country. Here is a full list of countries we deliver to and estimated delivery times.
Can I change my address after placing an order?
We only have a very small window to amend your address once an order has been placed. We are unable to change a delivery address once the order has been packed or dispatched. We are also unable to change delivery countries for any order.
Please contact us as soon as you can with your order number and we will let you know if we are able to change the address for you.
Can I change my order?
We are unable to change orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return an item within 28 days for a full refund.
Can I remove an item from my shopping bag?
Items that have been placed within your shopping bag can be removed at any point prior to completing the checkout process. To do this click the bag icon in the top right hand corner of the page, then click the 'X' button next to the item you wish to remove.